Insight & Intelligence Manager (Local Authority)

BBL Recruitment
London (West)
29 May 2018
16 Jun 2018
Contract Type
Full Time
Our Local Authority client based in the West London area are currently looking to appoint an Insight & Intelligence Manager to work on an intial 3-6 month contract, which has the option of further extensions.
Working in the Grenfell Insight and Intelligence team you will be doing the following:
Providing the single team through which reporting to central government, elected members, strategic partners and senior managers is managed.Supporting front-line teams with accurate, timely and robust reporting to lead and enable service delivery.Understanding and leading business insight and analytics needs to drive the development and improvement in the delivery of the Grenfell response.Provide the key role of validating, maintaining and amending master data and service data.Managing directorate processes on Information Governance and Information Security working with corporation information and governance teams.Managing the governance processesProviding assurance through oversight of decision making across the service

The Insight and Intelligence Manager will be responsible for:
Designing and maintain knowledge management tools on enabling the sharing of information, learning and best practice in accessible formatsEncouraging effective practice through the promotion of sharing and learning, including close liaison with Operational Managers
Working with Technology Providers and external parties to support the development of the Grenfell information base, including:-Facilitating information searches to support audit, inspection and improvement activity in accordance with the Quality Assurance Framework (QAF)-Promoting systems for effective knowledge management sharing-Participation in assessments or other quality initiatives-Liaison with other knowledge management professionals nationally-Developing structures to ensure that learning is shared

Acting as an internal consultant to the Grenfell Response, including leading and supporting improvement projects, advising staff and managers, facilitating development workshops and events, and supporting on events if required
Working with Grenfell Response colleagues to update service delivery offer including rehousing of individuals affected by Grenfell, and care and support services offeres to the wider population based on performance improvement triggers, stakeholder feedback and other evidence
Improving the quality of data recording in respect of Protected Characteristics (e.g. UPRNs) by implementing whole system improvements by introducing:-consistent recording of this information on SharePoint-the use of anonymised data to analyse demographic profile of each cohort to support Equality Impact Assessments

Implementing and managing feedback mechanisms from individuals affected by Grenfell through resident engagement forums and through Key Worker and Housing Allocations Officer contact.
In accordance with the Quality Assurance Framework (QAF), working closely with communications team to collect stakeholder feedback in a variety of ways to inform service excellence innovation and improvement projects

Advanced knowledge of Excel, Access, SQL Server and Power BIIntermediate knowledge of SharePointAbility to learn and develop proficiency in new applications, for example Netcall and MatsoftKnowledge of and experience in relevant statistical methods (e.g. Qualitative / quantitative / mixed-methods)Experience in translating complicated data analysis into business relevant presentations

Extensive prior experience of working in an Insight and Intelligence focused role, either agency or client side. Ability to multitask and enjoy a mixed role that provides the opportunity to focus on both basic data analysis through to the creation of documentation for consumption by resident,.Analytical Thinking to get the core question/needs of residents/customers, break problems into parts, isolate areas by differentiating key elements, make accurate use of logical and appropriate analysis techniques. Draw sound conclusions and analyse ideas critically.Communication skills: express complex ideas and information clearly, correctly and on more than one level so that the essential message comes across and is fully understoodInformation Seeking: obtain and us information from a variety of sourcesPro Activity: Pre-empt problems and seizes opportunities before being toldPlanning & Organisation: define goals and priorities effectively and indicate necessary actions, time and means to achieve them. Harmonise the different needs with the different business owners.Eagerness to Learn: desire to develop skills, knowledge and competenciesTechnical & Professional Expertise: use appropriate and effective use of technical skills and knowledgeStrategic thinking: look ahead beyond the constraints of the current situation. Provide wider or deeper understanding of situations and problems by applying another frame of reference. Consider a broad range of factors when solving problems and things out-of-the-box.Be able to analyse and convert an array of data to produce a range of relevant insights into service user behaviour and needs.Translate business questions from corporate and operational teams into an analytical conceptual model

If you have the relevant skills and experience please apply with an updated CV
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