Export Customer Service Administrator

Recruiter
Ascendant Recruitment Limited
Location
Dartford
Posted
30 May 2018
Closes
29 Jun 2018
Sector
Legal
Contract Type
Permanent
Hours
Full Time
Job Description

Export Customer Service Administrator

Permanent

Up to £28,000k

Dartford

Do you have Road Freight experience?

Do you have complaints handling experience?

If yes, we have the perfect role for you!

We are looking for an experienced Export Customer Service Administrator to work in our client's busy Dartford office.

Key responsibilities as an Export Customer Service Administrator will include:

  • Administration of export shipments and arrival times using a bespoke System.
  • Managing a portfolio of customers ensuring that our client meet their service requirements
  • To provide a professional image of our client in dealing with customers on the phone or by email.
  • To communicate and co-ordinate with internal departments
  • To respond promptly and accurately to customer enquiries
  • To analyse data from IT systems to understand the customer situation
  • To handle and resolve customer complaints in a professional manner
  • Occasional visits to customers including face to face meetings and service reviews

We are looking for someone with:

  • Excellent communication skills - with the ability to communicate verbally and in writing.
  • Ability to listen to others and understand the situation from their perspective.
  • Excellent problem solving and analysis skills.
  • Experience in working in a customer services environment
  • Excellent IT skills
  • Ability to work on own imitative and adapt working day around the issues
  • A high customer service orientation with a passion for delivering quality

If you feel you have what it takes, please apply today because we'd love to hear from you!

Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.

In line with new data protection legislation, we will hold your data for 14 days, and if by that time we have not communicated and put appropriate consent in place, we will delete your data from our systems.

If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

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