IT Field Support Engineer

£18000 - £22000 per annum
20 Mar 2017
17 Apr 2017
Recruitment Genius Ltd
Contract Type
Full Time
This fast growing IT support and services company has an exciting opportunity for an experienced and ambitious Field IT Support Engineer to work in a fast-paced and technically challenging environment. Due to the diverse nature of incidents and technology supported, They seek an Engineer with a consultative style and a genuine willingness to learn new skills. They seek bright, diligent individuals with excellent communication skills and a good work ethic.

This is a challenging and diverse role that involves frequent travel to customers sites across the East Midlands to install and troubleshoot a wide range of software and hardware.

- Carrying out onsite visits for clients
- Providing technical support via telephone, email, remote control sessions and onsite
- Diagnosing and resolving customer's problems
- Dealing with advanced helpdesk issues
- Carrying out minor project work for clients - new hardware installations etc
- Occasional office cover when required
- Onboarding of new clients
- Accurate documentation of Clients sites

- Proven ability to configure and troubleshoot a variety of Windows Server operating systems from 2003 to 2012 R2
- Virtualisation - Excellent Understanding of Virtualization concepts, working knowledge of Hyper V and Vmware
- Good understanding of networking, TCP/IP and subnetting. Ability to deal with a wide range of networking hardware from different vendors. Experience configuring VLAN's
- Experience with Firewalls and Web filters, in particular WatchGuard
- Excellent Time management and planning
- Experience with Cloud Apps such as Office 365 and Google Apps
- Full UK Driving Licence

As they provide services to over 120 small businesses this list is not exhaustive

Knowledge of the following products and solutions:-
- Windows Server 2008 to 2016
- Exchange Server
- Hyper V and Vmware
- Office 365
- Watchguard Firewalls
- Webroot Antivirus
- Connectwise PSA Management System
- Labtech RMM
- StorageCraft Backup

This company considers all applicants, but the role typically favours those who are fully or part qualified. Relevant MCP, MCSA or MCSE qualifications are a strong bonus.

You Are:
- Able to prioritise tasks whilst maintaining a clear customer focused approach
- Reliable and willing to solve client demands
- Keen for new experience, responsibility and accountability
- Able to get on with others and be a team-player

- 21 Days Paid Holiday + Bank Holidays
- Workplace Pension by NEST
- Paid Overtime
- Staff Rewards via
- Staff Development Program
- Up to 5 Days Technical Training per Year
- Paid Technical Exams
- Modern Working Environment, with breakout area.
- Regular Team Events outside of work
- Access to Company Vehicle

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