IT Support coordinator / Team Lead - Genuine Opportunity

Recruiter
Aximis (West) Limited
Location
Warwick
Salary
Up to £30K + Bonus + Excellent Benefits
Posted
20 Mar 2017
Closes
19 Apr 2017
Contract Type
Permanent
Hours
Full Time
Our highly successful client is seeking an IT Coordinator/Team Lead to provide a reliable and stable IT infrastructure and support service to all operational and support locations within the organisation. This role would suit an individual that has some experience in a Support Team Lead role.

Responsibilities:

  • Day to day supervision of the IT support team providing a first level of escalation for any queries.
  • Coordinate all IT activities across operational and support locations.
  • Owner of the IT service desk process, providing periodic
  •  management reports to the Head of Systems and Processes.
  • Provide a stable and secure IT Infrastructure across all locations.
  • Lead all IT infrastructure projects and provide support for business transformational projects as required.
  • Define and implement a robust IT disaster recovery plan to include single file recovery to full infrastructure recovery.
  • Set targets and goals for the IT support team in line with business and department objectives.
  • Liaise with internal and external customers to identify efficiencies in the deployment and adoption of IT systems.
  • Manage software and service renewals as they fall due
  • Liaise with group colleagues to identify best practices and synergies.
  • Ensure compliance with company, group and legislative requirements.
  • Conduct weekly departmental meeting, documenting discussion points and allocating actions.
  • Work as a key member of the IT team by contributing to the development and implementation of group, business and departmental strategies
  • Deputise for the Head of Systems & Processes and other IT colleagues where required.
Skills and Experience:

Essential:

  • Working knowledge of IT operations (servers, networking)
  • Strong technical knowledge/understanding of data architecture and technologies, project management lifecycle. 
  • Proven experience of working within a similar role
  • Proven experience of supervising/managing people
  • Excellent problem solving skills.
  • Project Management
  • Strong aptitude for learning new technologies
  • Enthusiasm for IT and system processes
  • Must have own transport and possess a UK driving license
  • HNC or equivalent qualification
  • Educated to GCSE level (including Maths & English)
Desirable:

  • Project Management accreditation
  • ITIL/Service Management
  • Navision 2013, NGA Resource Link, Kronos.
  • Automotive supply chain
  • Understanding of manufacturing environments, assembly and sequencing
  • Process Mapping 
  • Financially astute with an ability to manage budgets.
Aximis (West) are a specialist Recruitment Agency acting on behalf of our client.