Technical Customer Support Adviser - CNC / Laser

Location
Hartlepool
Salary
£18000 - £25000 per annum
Posted
20 Mar 2017
Closes
17 Apr 2017
Ref
00066301
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
This company is looking for an experienced Technical Customer Support Service Adviser. You will join and develop as part or their expanding customer service department. This position is office based in the North East to provide telephone support and customer care assistance.

Main responsibilities include:

- A good knowledge of CNC Machines and Laser Cutter/Engravers
- Excellent communication skills
- Technical telephone support and trouble shooting
- Liaison between field engineers and customers
- Customer care support
- Efficient call logging
- Problem solving and handling

The ideal candidate will have the following:

- A recognized qualification in electrical/mechanical engineering
- Computer literate
- Excellent communication/administration and people skills
- CAD, CAM knowledge preferred
- Customer service experience essential
- Problem analysis and qualification with full resolution

If you feel you have these skills, they are offering a competitive salary along with KPI bonuses along with a great opportunity to grow with a fast developing and forward thinking company.

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