Digital Account Manager

£25000 - £35000 per annum
20 Mar 2017
17 Apr 2017
Recruitment Genius Ltd
Public Sector
Contract Type
Full Time
Do you want to join a flourishing digital agency with an enthusiastic and driven team, who have a passion for what they do and believe in having fun whilst they do it?

They are looking for a proactive, ambitious and motivated team player, with unrivalled client service skills and a passion for digital technology, to join their team of digital account managers.

You'll work with client service, creative and technical colleagues to implement, manage and support a variety of digital projects for a wide range of clients. You'll build, maintain and develop relationships and opportunities with your own portfolio of clients, and will be involved in the full project lifecycle, from specification stage onwards.

What they need from you:
- A bright spark: bringing enthusiasm, drive and positivity to everything you do, actively seeking opportunities to push yourself, and share your learning along the way.
- A problem-solver: proactively using your logical and lateral thinking to understand your clients' needs, identify their problems and come up with dazzling digital solutions.
- A little bit obsessive: caring about every detail to ensure the work you present to clients is consistently brilliant.
- An outstanding communicator: using the right medium, in the right way, every time, and listening carefully to others, to communicate clearly and professionally in ways that will really engage your clients and your colleagues.
- Organised: expertly managing your time and balancing a varied and ever-changing workload to ensure that deadlines and expectations are consistently met or exceeded.
- Flexible: embracing change by proactively adapting what you do, how you do it and how you work with others.
- Great to work with: a team player who communicates with honesty and respect, stays calm under pressure, takes responsibility for their work and knows how to have fun!

Ideally you'll be qualified to degree level, or equivalent: but what they most want is someone with a proven flair for great client service, a passion for digital technology and with the kind of client service skills that your significant account management experience will have given you.

As far as current skills and experience go, this is what they are looking for:

- Solid experience in a client-facing role
- Excellent presentation and communication skills - written and verbal
- Considerable knowledge of current web technologies and the digital industry
- Excellent IT literacy skills
- Solid experience of:
o Working to sales targets
o Project management
o Web measurement and analytics (e.g. Google Analytics)
o Content Management Systems
o Managing PPC campaigns
o Email marketing
o CRM software (e.g. to manage client accounts / opportunities)
- A good understanding of SEO
- An understanding of fundamental marketing concepts and theories

- Solid experience of:
o Documentation (e.g. client briefs, specifications, training documents)
o Training delivery (e.g. delivering functional training to clients)

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