Customer Service Advisor - German Speaking

Location
Glasgow
Salary
£16000 - £17600 per annum
Posted
20 Mar 2017
Closes
17 Apr 2017
Ref
00065843
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
This company has been providing outsourced Quality Assurance, Customer Experience and Localization Services to the Interactive Media, Internet of Things (IoT), Technology and e-Learning markets. Their service lines include: Quality Assurance, Quality Engineering, Localization, Translation, Customer Experience, Talent Acquisition, Audio Production.

They are looking for German speakers to join their German speaking Customer Support teams in Glasgow. Your role will involve providing assistance by email and phone to German speaking players of a major game developer/publisher.

What they are looking for

You must have a steadfast desire to provide exceptional customer service with each and every customer interaction. Their customer service team provides customer assistance via voice, email, and chat interactions to customers around the world for a number of different product lines. They are devoted to giving their customers incomparable service by demonstrating exceptional listening, problem solving, common courtesies, empathy, and education every time we interact with them.

Experience required:
- Customer service experience
- Technical support experience in a customer focused role preferred
- Experience of supporting video games would be advantageous

Skills required:
- High level of fluency in written and spoken German
- Good verbal and written communication skills
- Ability to troubleshoot
- Ability to work as part of a team
- Interest in video games
- Good working knowledge of PCs and video game consoles

What you'll be doing
- Providing support via phone and email for inbound customer contacts seeking technical assistance, purchase queries and account queries.
- Carrying out research to troubleshoot customers' technical problems
- Ensuring that client escalation procedures are adhered to
- Providing exhaustive and complete troubleshooting before escalation
- Any other reasonable duties as directed by line manager

What you need to know

Send your CV to apply.

There are two shift patterns available:

11.30am to 8pm, 5 days out of 7

or

3pm to midnight, Saturday to Wednesday

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