Educational Advisor Milton Keynes

Recruiter
Hays Specialist Recruitment Limited
Location
Milton Keynes
Salary
31656.0000
Posted
19 Mar 2017
Closes
18 Apr 2017
Sector
Education
Contract Type
Permanent
Hours
Full Time

An exciting new job with The Open University for an Educational Advisor based in Milton Keynes.

The Open University is the largest academic institution in the UK and is a world leader in the design, content and delivery of supported open learning. This is an exciting time to join the OU as we reconfigure our regional resources in England to transform the services and support we provide our students.

We are currently looking for Educational Advisors to be based at our Milton Keynes office. As a member of OU staff, you will embody our mission and help us to ensure that the OU can continue to provide life changing learning to people all over the world, for many years to come.

Main Purpose of the Post:

The role holder will work within the Student Recruitment and Support Centres (SRSC), with a focus on helping students and prospective students of the curriculum area of an individual Student Support Team (SST) within a Faculty, to make study choices leading to successful progression, qualification completion and customer satisfaction.

The key duties are:

  • To provide proactive educational support, working within a particular SST as an SST subject matter expert, through provision of guidance and complex educational support to students and potential students, individually and in groups (eg on forums) on a wide range of queries to maximise student success.
  • To act as a point of contact for reactive queries and requests for guidance and complex educational support received via a variety of channels, using an appointment system as required.
  • To offer most aspects of educational support across all SSTs within their Central Academic Unit (CAU) over time. Where necessary to refer on to other staff with specialist expertise, as part of the Information, Advice and Guidance (IAG) model, making interactions with The Open University as effortless and seamless as possible.
  • To offer IAG skills and knowledge leadership, training and development to all SRSC staff within an SST's specialism, and to make a significant contribution to the delivery and development of the University's Student Recruitment and Support Service with a focus on IAG to promote student retention, progression and satisfaction. (Note: expected to equate to 20% of time over the year).

Special Working Conditions (Essential)

  • The role holder will be required to work to an agreed pattern, between the hours of 8.00am - 8.00pm Monday to Friday and Saturdays 9.00am to 5.00pm, as directed by business demands.
  • Please note that leave in the busy peak periods is severely restricted. Current peak periods are August, September, October and January.
  • Role holder may be required to attend meetings/events at various venues across the UK for business, training and evaluation purposes.
  • Role holder will be working as part of complex workflow system.
  • Appropriate office equipment will be provided to facilitate effective working on the telephone and for Skype/Lync conferencing.

Person Specification (Essential criteria)

Educational qualifications and training
  • A degree or equivalent qualification.
  • A relevant professional qualification and/or evidence of training and continuing professional development in Guidance.

Knowledge, work and other relevant experience

  • Considerable experience of providing IAG to a range of diverse groups of customers, preferably students in adult, further or higher education.
  • Knowledge of and commitment to equal opportunities and diversity.
  • Awareness of the HE environment and government policies as they might impact on the University.
  • Experience of working to personal, team and organisational targets.

Skills, capabilities and abilities

  • Advice and guidance skills developed to support students' autonomy and decision making, using techniques in negotiating, enabling, advocating and challenging.
  • Highly developed oral and written communication skills to convey complex information to a range of audiences.
  • High level interpersonal skills including liaison, networking, negotiation and team working.
  • Ability to operate as part of a virtual team using complex workflow systems.
  • Ability to work within and across a range of teams.
  • Ability to develop and deliver training to a wide range of staff.
  • Confident computer skills sufficient to use IT systems effectively and to deliver guidance in an electronic world.
  • Good planning and organisational skills including the ability to work autonomously and manage high volumes of work.
  • The ability to analyse and develop data, processes, roles and responsibilities to improve services and respond to change.
  • Commitment to and role model for the University's values.

We are offering a competitive salary and benefits package which consists of: 33 days annual leave plus bank holidays, and inclusion in the pension scheme. Staff can access a range of other benefits including the Childcare Voucher scheme and a number of discounts offered via the OU club.

For more information about the job opportunity and organisation please visit jobs/the-open-university or click apply now. For an informal discussion call Virginia Bewley on .

We promote diversity in employment and welcome applications from all sections of the community.

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