Shop Manager - Bermondsey

Harris Hill Ltd
19 Mar 2017
18 Apr 2017
Contract Type
Full Time

Harris Hill are working with an inspirational mental health charity to recruit a committed Shop Manager to deliver sales and profits targets in strategically placed retail outlets.

Key Responsibilities include:
-Ensuring all sales targets and results are communicated to shop staff and achieved by high quality customer service
-Maintain effective control of collections/donations to ensure maximum stock availability
-Sourcing high quality stock, monitoring stock flow into shop and managing the delivery schedule for collectors
-Active promotion of Gift Aid in order to maximise donations
-Providing clear direction to shop staff promoting strong team working and proactively recruiting and training volunteers
-Average management of 2 paid staff (Assistant Manager / Sunday Supervisor) and 12 - 15 volunteers.
-Ensuring health and safety regulation is adhered to and providing a safe shop environment for staff

Skills and Experience required
-It is essential that you have proven management experience gained in the retail or charity sector
-Strong customer service experience- preferably in a charity or other retail environment
-Strong people-facing skills, able to engage with a range of audiences (customers, regional managers, volunteers and staff)
-Communication skills able to exchange information with Regional Managers, Head Office etc.
-Excellent organisational abilities able to plan your time effectively and deal with multiple tasks
-Able to develop, train and support staff and volunteers, especially in adhering to charity policies, shop standards and operating procedures.