Account Manager

19 Mar 2017
18 Apr 2017
Contract Type
Full Time

Account Manager

Location: Reading

Salary: £28,000 - £30,000 per annum with 20 days + bank holidays + car + fuel card + phone + laptop + iPad

About the company

Our client is a fully compliant "green" multi service cleaning company providing a high quality local service for all property and workspace needs.

We are proud to support successful businesses in many soft services and these include a varied combination. We are passionate about delivering quality services which are backed up by national accreditation standards and support, but what matters most is the personal commitment of the members of our team.

Duties of the Account Manager:

  • Ensure all rotas are in place to cover the needs of the operation considering peak periods, holiday periods. Review rotas on sites on a regular basis and ensure adequate cover is used when needed
  • Establish a thorough understanding of the site specifications for the sites you are responsible for and monitor the frequencies of all activities
  • Review of the specification on a regular basis alongside the site supervisor/manager and obtain evidence of the specification is being met
  • Monitor and review the cleaning standards by walking the sites with the site supervisor/manager and store manager
  • Review of audit results within timescales agreed by line manager
  • Agree action plans with site supervisor/manager to correct any poor audit scores
  • Establish and maintain a weekly travel plan
  • Check all machinery when on site
  • Asset register to be updated and sent to HO
  • Liaise with Human Resources / Payroll and Operations teams at head office to effectively support site supervisors/managers and maintain excellent customer service
  • Ensure both yourself and your teams engage effectively and professionally with all central head office functions
  • Ensure that all deadlines are met
  • Control the hour’s budget for each site with the site supervisor/manager reviewing the spend each week
  • Monitor the spend for chemical on each site ensuring it stays within the allocated budget
  • Monitor usage and amount of chemicals on site (Don’t allow excess of one chemical due to not monitoring the needs of the site)
  • Minimise spend on machinery by effectively managing the use of machinery on site as well as damages /repairs
  • Ensure employees / managers are submitting timesheets / holiday and sickness forms within the given timescales
  • Complete and sign off monthly payroll information - pass to line Manager
  • Work with HR to effectively carry out disciplinaries and grievance hearings
  • Liaise with HR to effectively manage new starters ensuring their applications and correct identification are with Head Office within agreed timescales
  • Conduct appeal hearings where required, liaising with HR
  • Monitor absence levels on sites and engage with site supervisors/managers and HR to reduce any ongoing absence issues
  • Identify any training needs for site managers and supervisors
  • Liaise with head office on training requirements
  • Complete appropriate training documentation and records

Requirements of the Area Manager:

  • Ability to influence and gain commitment
  • Able to demonstrate customer focus
  • High level of planning and organisational skills
  • Ability to be flexible with working hours and able to assist with cleaning when cover is needed
  • Ability to demonstrate strong personal integrity
  • Strong leadership style with a focus on supporting and developing employees
  • Proven experience of managing people ideally across multiple sites
  • Experience within the cleaning industry
  • Proven track record of dealing with customers


  • Company car
  • Phone and laptop
  • 20 days’ holiday and 8 bank holidays
  • Auto enrolment pension