Credit Controller

Recruiter
Fortress Recruitment
Location
London (Greater)
Posted
25 May 2018
Closes
14 Jun 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Key to this role will be to deliver a high quality, professional service at all times while maximising income collection and reduce debt. The role will also be required to liaise with Solicitors for debt recovery to ensure a first-class service, providing information to assist with debt recovery.


Key Responsibilities / Accountabilities

To collect all income PRS rent, leasehold service charges, ground rent and associated charges and fees.
To proactively chase arrears and minimise debt.
Ensure all KPIs and targets are met or exceeded
Take payments over the phone
Achieve excellent standards of customer care in all aspects of service delivery.
To record, track and monitor all recovery action taken
Keep all system files, notes and records up to date at all times
Liaison with solicitors, debt recovery specialists, external agencies where necessary to expedite recovery
To ensure that Hera meets or exceeds all collection KPIs and targets
Serve Notices such as NOSP's, NTQ's and carry out convictions as required
Prepare all court and legal documents
Prepare and provide accurate information and relevant documents for Court, Tribunals, mediation, complaints, enquiries, etc.
To liaise with other partners, contractors, local authorities, statutory and voluntary agencies where required.
Keep up-to-date on statutory, regulatory and best practice relating to income collection and debt recovery, ensuring Hera's policies, procedures and practices conform.
Periodically review and update income collection procedures
Be a strong advocate for Hera both internally and externally and promote the work of the organisation to all stakeholders in a positive manner.
Support the Hera team with managing calls and enquiries
Work closely with colleagues to achieve team targets on rent arrears, sustaining tenancies and maximising income streams
Have a flexible approach to working hours, including evenings and occasional weekend work.
To carry out necessary administrative duties as required by the business
This job was originally posted as www.totaljobs.com/job/81611969

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