Branch Administrator - York

Brite Recruitment Ltd
19 Mar 2017
18 Apr 2017
Contract Type
Full Time

Our Client, a FTSE 250 listed company within the Finance and Banking Sector, are currently seeking a Branch Administrator to join their team on a full time, permanent basis. The role would involve managing customer accounts, collecting from accounts and ensuring the business is performing within budget.

The ideal candidate will have a polite and professional manner and be self-motivated with excellent organisational and communication skills. Furthermore, you will have strong influencing and negotiation skills.

Duties and Responsibilities include:

- Carrying out duties to the company standard policy and procedures

- General office administration duties

- Management and ownership of accounts in arrears

- Collection and negotiation of fees that have accrued on customer accounts

- Accurately banking monies received

- Ensuring all accounts are maintained by customer direct debits

- Identifying possible fraudulent accounts and taking action to resolve issues quickly

- Managing existing relationships with clients to ensure customer arrears are resolved

- Liaising with tracing and repossession agents

- Responding to all customer queries and complaints

- Achieving internal staff sales budgets

- Ensuring that all Governance and Compliance requirements are adhered to

Skills and experience:

- Minimum level of education required 5 GCSE (including Maths and English)

- Previous administrative experience

- Excellent telephone manner

- Strong customer service skills

- Knowledge of regulations relating to compliance, data protection, Anti Money Laundering, Consumer Credit Directive, Consumer Credit Act ideal

- Excellent Excel, Word and Outlook skills

- Team player

- Focused and motivated attitude

This is an exciting opportunity to join a dynamic company working at the forefront of their industry. If you feel this could the right opportunity for you apply now.