Collections Officer - Manchester x 5!!!

Coast Specialist Recruitment
19 Mar 2017
18 Apr 2017
Contract Type
Full Time

A Lender, based in Manchester, has an opportunity for a Collections Officer to join their thriving team.

The successful candidate will join the Collections Department,working a shift rotation of early and late shifts worked between 8am-4.30pm and 11.30am-8pm during the week. The team minimises losses through the collection of accounts where the customer has missed payments.

You will handle a large variety of calls, ranging from taking debit card payments to assisting customers with more severe financial difficulties.

Main Duties:

  • Review accounts that are behind on their payments to determine appropriate action
  • Contact customers to agree satisfactory payment arrangements
  • Answer customer enquiries
  • Discuss options available to customers who are facing pending court action or eviction dates in order to come to mutually acceptable arrangements which prevent further litigation action
  • Adhere to appropriate timescales and regulatory requirements to ensure rehabilitation of customer accounts
  • Achieve monthly standards for quality and productivity
  • Follow company and TCF guidelines at all times


  • 12 months experience in a similar collections role
  • Previous experience in regulated financial services
  • At least 2 GCSE passes A-C
  • IT literacy - keyboard and MS Office skills, including Excel and Word
  • Excellent verbal and written communication skills
  • Ability to prioritise and work to deadlines
  • Strong telephony skills

Excellent opportunity to work in a dynamic team within a growing company!