Trade Sales Assistant

Recruiter
Directions Recruitment Specialists
Location
High Wycombe
Salary
20000.0000
Posted
19 Mar 2017
Closes
18 Apr 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Reports to Branch Manager

Rosta basis - 1 day off or 3 days off

Mon -Fri 8.00 - 17.00

Sat 9.00 - 17.00

Sun 10.00 - 16.00

Salary £20K rising to £21K

The role is to support the Branch Manager with the following tasks:

Sales Duties

· Deliver excellent customer service that exceeds all customer’s expectations

· Approaching customers and ensuring that they are dealt with efficiently, courteously and as promptly as possible.

· Dealing with customers’ orders and queries in a confident, efficient and professional manner

· Comprehensive product knowledge (enabling alternatives to be suggested to customers and expert advice given)

· Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc.

· Matching the needs of the customer to the best product available, remembering upselling and stock levels!

· Ensuring all deliveries are checked off accurately, promptly and that relevant paperwork is passed on efficiently and quickly.

· Resolving any customer issues/enquiries to a satisfactory conclusion.

· Keeping paperwork precise and clear so that tasks may be followed by colleagues (particularly whoever is covering for your day off).

· Create effective, up-to-date displays in the showroom, ensuring that all products are clearly coded, priced and kept clean and well presented.

·

· Be prepared to deputise effectively in the absence of the Retail Manager or Assistant Manager

Warehouse Duties

· Assist customers with putting products in their vehicles.

· Take in deliveries by way of handballing or counter balance forklift, following the Company processes at all times

· Keep warehouse area clean and tidy

· Ensure all paperwork is completed and dealt with correctly

General Duties

· Keep a customer friendly, working environment and follow the clear-desk policy at the end of each day

· Prepare and assist with stocktakes adhering to Company procedure

· Supplied company uniform to be worn at all times and kept neat, clean and presentable, ensuring work wear and appearance standards are adhered to

· Assist with the training and development of all new recruits

· Report any Health and Safety issues to your line manager

· Take on any reasonable ad hoc duties to ensure the smooth running of The Company