Performance and Development Review Officer

Recruiter
We Fight Any Claim
Location
Cwmbran
Salary
17000.0000
Posted
19 Mar 2017
Closes
18 Apr 2017
Sector
Education
Contract Type
Permanent
Hours
Full Time

Performance and Development Review Officer

Salary: £17,000 - £22,500p.a

Job Type: Permanent, Full-Time

Hours: 35 hours per week

We Fight Any Claim is an Investors in People Gold Standard employer located on Llantarnam Industrial Park in Cwmbran. We are one of the largest claims management companies in the UK and as part of our continued growth and success we are looking to recruit a motivated and ambitious individual to join our Performance and Development Review team.

These are exciting times for the company and the successful individual will play a vital role in the business, ensuring that the performance of employees is consistently meeting a high standard. The Performance and Development Officer will help coach and nurture employees, whilst still motivating and developing their skill sets to achieve business objectives.

Your daily duties will include:

  • Following Audit processes for each department within the Operations side of the business (Performance and Quality)
  • Conducting reviews with employees and providing feedback
  • Clarifying expectations; Establishing clear, measurable expectations and providing a climate conducive to success
  • Identifying additional training and coaching needs and arranging the relevant action
  • Dealing with sensitive issues and being empathetic to employees
  • Helping identify talent in employees and succession planning for the Operations side of the business

What skills should you have?

Essential:

  • Excellent listening skills
  • Previous experience with inspiring employees
  • Excellent attention to detail skills
  • Excellent communication skills
  • The ability to identify skills and abilities in employees
  • Ability to coach employees
  • Problem solving ability

Desirable:

  • Previous experience with training employees
  • Knowledge of the PPI industry
  • Experience with Talent development

Closing Date: 27th March 2017