Team Manager

Recruiter
Aqumen Intelligent Recruitment
Location
Grimsby
Salary
25000.0000
Posted
19 Mar 2017
Closes
18 Apr 2017
Contract Type
Permanent
Hours
Full Time

Our client is a growing business with a link to Finance.

You will be an experienced, dynamic and flexible people manager that excels in sales or sales support environment.  You must have management experience to immediately commence day to day management of a busy operational team in a fast paced sales organisation

You will support the Head of Department in delivering first class customer service and have a proven track record of setting and achieving team and individual targets. 

Primary Responsibilities:

  • Experience of managing a team of a minimum 10 FTE either directly in a sales based environment or as a support function to sales.
  • Proven evidence of working to and achieving multiple targeted KPIs and planning for a staged increase in targets.
  • Able to draw the best from a team of people, establishing what motivates them and rewarding success, whilst promptly dealing with underperformance.
  • Experience in collating information, performance statistics and feedback and proactively identifying areas for improvement where required.
  • Able to self-organise multiple objectives and react quickly to sudden business change (new product launches, process changes etc).
  • Proficient in resource analysis – able to assess FTE required versus volume of work and look to drive efficiencies within the team consistently.
  • Process improvement – experience in undertaking regular reviews of department processes and developing and presenting improvements to senior management for review.
  • A sound knowledge and understanding of HR processes and employment law.

Skills & Abilities

  • Creating and analysing departmental Management Information
  • On-going Customer Service coaching and development
  • Co-ordination of departmental training and team briefings
  • Handling escalated customer complaints in line with internal policies and procedures
  • Ensure development plans, appraisals and 1-2-1’s are being completed
  • Rota and resource plan including holiday approval/break and lunch scheduling to drive improvements in Service Levels
  • High level of verbal and written communication skills
  • PC Literacy with knowledge of MS Office Applications
  • Fluent in verbal and written English

Previous Experience

  • At least 3 years Management of a customer focussed team
  • Experience working in a sales orientated business
  • Experience in Finance or Banking industries would be advantageous
  • Background in a ‘Customer First ‘ environment

Personal Attributes

  • Self-motivated
  • Authoritative
  • Determined
  • Collaborative
  • Approachable
  • Attention to detail
  • Analytical
  • People and customer focussed
  • Tenacious
  • Persuasive
  • Confident
  • Solution Oriented
  • Methodical
  • Work to tight deadlines 

If you have the drive and experience to excel in this role, we ant to hear from you.