Service and Parts Advisor
SERVICE ADVISOR & PARTS ADVISOR
Salary up to £25,000 + OTE (Salary dependent on experience)
DO YOU HAVE CAR FRANCHISE EXPERIENCE?
An exciting opportunity has arisen in a family run dealership to cover both service and parts.
The successful applicant will have Dealership experience, be able to deliver high levels of customer care both face-to-face and on the telephone, work well in a team and under their own initiative and thrive under pressure working to tight deadlines and be confident in up-selling in order to maximise bonus opportunities
The Service / Parts Advisor is the first point of contact for our customers who need to be treated with all the respect and care you get from a top retailer. They call customers in advance of their visit to welcome them and ensure they are clear what they need to bring with them. On arrival the Service / Parts Advisor will take the customer through all the necessary paperwork ensuring they understand all the technical terms of the work that needs to be carried out. The Service / Parts Advisor role is one of the busiest, most exciting and critical roles in our dealerships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. Like us, you know that customer service isn't just about providing a service - it’s about building warm, trusted relationships.
Duties and Responsibilities
·Can deliver a world class customer experience
·You will need be very well presented
·Compliance to Policies and Procedures
·The ability to up sell additional work and service plans
·Excellent computer literacy and administration skills
·Great organisation and ability to communicate well
·Parts that require ordering are obtained as quickly and economically prudent to do so.
·All parts to be recorded prior to the Technician receiving them and booked out through the computer terminal as soon as possible.
·All stock and orders to be checked against delivery and advice noted and located.
·All discrepancies noted and relevant action taken for credits.
·All parts requiring new location to be listed, locations given and entered on the computer as soon as possible after receipt.
·All paperwork relating to returns to be completed as soon as possible and returned to the manufacturer.
·All warranty labels to be checked against parts and discrepancies notified to Service.
·Labels to be attached to parts, recorded, packaged and stored in designated area.
·To record and report any stock discrepancies to the manager
·To attend an annual stock check and also required to do perpetual stock checks all year around as required
·STRONG UPSELLING EXPERIENCE AND SKILLS ESSENTIAL
To apply please express your interest via a call or send your CV to Lucy Joy – - Tel: (Mobile Friendly) Mobile -