Conference and Banqueting Operations Manager - Croydon 25k Plus Bonus Immediate Start

Essence Resourcing
19 Mar 2017
18 Apr 2017
Contract Type
Full Time

Conference and Banqueting Operations Manager - Croydon 25k Plus Bonus Immediate Start

What will I be doing?
As a Conference and Banquet Operations Manager, you are responsible for managing all aspects of Conference and Banqueting operations to deliver an excellent Guest and Member experience. A Conference and Banquet Operations Manager will also be required to optimise sales and provide leadership to the team to ensure department targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage all Conference and Banqueting operations
Maintain exceptional levels of customer service
Ensure compliance of brand standards
Evaluate guest satisfaction levels with a focus on continuous improvement
Aware of trends and propose ideas to build the range and quality of Conference and Banquet
Optimise sales and contain costs, identifying any areas for action
Set achievable budgets and other short- and long-term functional goals
Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development.

What are we looking for?

A Conference and Banquet Operations Manager is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Strong knowledge of hotel/leisure/service sector
Degree or diploma in Hotel Management or equivalent
Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
Exceptional communication skills
Exceptional leadership skills to create a winning team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Conference and Banquet Operations experience in a managerial position in hotel/Events Centre or similar
Passion for delivering exceptional levels of guest service