Senior Reception Manager- Prestige Dealership

Recruiter
GOLDMAN & FINE RECRUITMENT LTD
Location
Woodford Green
Salary
23000.0000
Posted
19 Mar 2017
Closes
18 Apr 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Job Title

SENIOR Reception MANAGER- Prestige Dealership

Salary/Rate

£1 - £28000/annum Plus bonus scheme

Location

South Woodford, Greater London

Posted

JUST ADDED!

Company

Goldman and Fine Recruitment Ltd

Description

JOB DESCRIPTION: Senior Reception Manager

1. DEPARTMENT: Reception
2. JOB TITLE: Senior Reception Manager
3. RESPONSIBLE TO: Directors of the Company
4. MAIN PURPOSE OF JOB:

To operate the company’s service department. Manage reception staff and organise daily running of the reception. To work alongside Director to ensure smooth running of the reception, customer care, service and workshop to ensure efficient workflow.

5. RELATIONSHIPS
a) Directly responsible to the Directors of the company. Responsible for:
b) All reception staff. Currently; 2 people, and any additional reception staff, Organising and working with Director.
To maintain regular contact and working relationships with:
c) Directors
d) Service Reception
e) Suppliers
6. AUTHORITY TO:
a) Manage reception staff

7. MAIN OBJECTIVES, KEY TASKS AND RESPONSIBILITIES

a) Annual, Monthly & Weekly planning

b) Monthly projections, forecasting and reviewing

c) Manage reception staff, daily organisation of reception, working with workshop, to achieve better time management and efficiency and increase work throughput

d) Build a solid working relationship with the Director and support daily

e) 1) Increase upsells and communicate relevant promotions and offers to customers

2) Increase footfall

3) Increase 1 Link volume and ensure 1 Link and Bosch are answered within agreed time frame

f) Monitor stock control and parts ordering, distribute to technicians as required

g) Control costs and achieve monthly targets set by directors

h) build a strong working relationship with workshop coordinator to improve workflow

i) To authorise/QC invoices against services rendered and goods received

j) To motivate and train staff to achieve required levels of performance, carry out quarterly Performance Development Plan

k) Achieve high levels of customer care, satisfaction and retention, to establish customer needs through conversation, diagnosis and recommendations

l) All customer complaints to be actioned within 24 hours, and recorded

m) All customer correspondence to be actioned within 24 hours, to include enquiries, estimates, customer reminder follow up

n) Overall daily supervision of departmental staff to ensure correct levels of staff, available and pre-booked work, work-in-progress and quality audit

o) All account customer invoices to be sent within one working day, from completion or work

p) All other invoices to be completed and payment collected before releasing vehicle

q) All warranty work to be carried out in accordance with manufacturer’s policy and procedures

r) Ensure Quality Control program is fully implemented

s) Health and Safety procedures within the reception

9. SALARY

Circa £28,000 Depending on experience, plus performance related bonus

10. HOLIDAYS

20 days per annum, accrued, plus UK Bank Holidays

11. HOURS OF EMPLOYMENT

Monday to Friday 8am - 6pm, every third Saturday 8am to 3.30pm

Job Type

Permanent

Contract Length

Permanent

Contact Name

Tony Kem

Job Reference

VP2166