Marketing Project Manager - Online Video Channel

Recruiter
Aquent & Vitamin T
Location
London
Salary
33000.0000
Posted
19 Mar 2017
Closes
18 Apr 2017
Contract Type
Permanent
Hours
Full Time

THIS IS A CONTRACT ROLE FOR 11 MONTHS BASED IN CENTRAL LONDON AND PAYING BETWEEN £33k-£38k pa pro rata plus perks

Client description:
A leading social media platform owner is looking for people passionate about helping others and delivering exceptional partner experience, specifically in the nonprofit space. This role requires team-oriented professionals who are extremely motivated. This team drives high performing initiatives that thrive on problem solving, online research, excellent communication, and an attitude for going above and beyond.
Their offices are based in Central London and provide fantastic facilities and atmosphere.

Role:
- Serve as an expert in the support experience for nonprofit organisations on the platform
- Develop and share deep expertise on Donate and Fundraiser products
- Support and respond to nonprofit organisations on the platform, troubleshooting quickly to resolve any issues
- Listen to partners and partner managers with the ability to modify services and support to generate exceptional experiences
- Use excellent communication skills to educate nonprofits on our Client's products, and provide feedback and recommendations when necessary

Skills:
- French or German reading and writing skills are a great plus
- Some experience in customer service or account management, working in the nonprofit space strongly preferred
- Experience with SQL, Excel, and data analysis preferred
- Ability and experience working independently and a track record of taking initiative in uncertain, dynamic environments
- Strong communications skills and the ability to work effectively and cross-functionally, both internally and externally
- Deep understanding of, and passion for, Social Media and the nonprofit space
- Extremely reliable, consistent, nimble, and hard-working

Education:
- BA or BS Degree or higher level preferred