Customer Service Trainer x 2

Recruiter
Express Recruitment
Location
Grantham
Salary
20000.0000
Posted
19 Mar 2017
Closes
18 Apr 2017
Sector
Education
Contract Type
Permanent
Hours
Full Time

Express Recruitment are honoured to be working with one of the most prestigious employers in Grantham.

They are currently looking for an experienced Trainer to join their customer service department, who can train, coach and mentor employees.

This role comes with a generous basic salary and gives the opportunity for an experienced individual to establish a career within an organisation who have been in the Times top 100 employers in the past.

Job Role:

  • Delivering all elements of the training cycling
  • Developing existing training methods and keeping up-to-date with the latest technologies
  • Delivering focused coaching and mentoring
  • Monitoring budget costs to ensure profitability
  • Managing own time & deadlines, self-initiating and managing work/projects as agreed with director, providing appropriate updates and feedback on a regular basis
  • Managing own time and deadlines ensuring own knowledge of the subject matter to be considered expert

Experience and Skills Required:

  • Training customer service employees
  • Mentoring, coaching and developing staff
  • Knowledge of the full training cycle
  • Experience in an FCA regulated environment advantageous
  • Good PC skills with ability to use Microsoft Word, Excel & PowerPoint, Flow chart construction and ELearning software

This is a fantastic opportunity for someone looking to move into one of the East Midlands biggest and best employers. The list of benefits for working for this employer is extensive and can be provided on request.

If you know you have the required skills and experience and would like to find out more please apply now.

Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.