Group Warranty Manager

Recruiter
Skoda
Location
Leeds
Salary
25000.0000
Posted
19 Mar 2017
Closes
18 Apr 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Job Description

This exciting opportunity exists within our Leeds Škoda Dealership

**Please note: All candidates must follow the on-line application process**

At Škoda we don’t just make cars, we manufacture happy drivers!

Job Purpose: To deliver customer satisfaction through the correct application of the Manufacturer’s warranty and goodwill procedures.

To ensure accurate submissions of warranty and goodwill claims on a daily basis and monitoring daily and weekly warranty reports.

Group Warranty Manager Basic £25,000, OTE £26,000

We are recruiting for an experienced Automotive Warranty Supervisor / Manager to join our Aftersales team. This person will have direct oversight for the group Warranty provision for 6 dealerships in total, and people management responsibility of two Warranty Executives.

This position will cover 2 dealerships, with oversight and supervision of two Warranty Executives who are responsible for 2 dealerships each.

Experience with the VW Group / VW Group Warranty Executive accreditation would be preferred

Ideally, applicants will have recent experience as a Warranty Supervisor / Warranty Executive in a main franchised car dealership.

The successful applicant will have an administration background and be willing to learn new processes within a busy environment.

You will be organised and efficient with a keen eye for detail and the ability to work within specified guidelines.

Hours - Monday to Friday 08.00 to 18.00

Role & Responsibilities

This person will be responsible for invoicing and submitting warranty claims to Skoda / SEAT.

To ensure that any work undertaken meets manufacturer requirements and criteria for warranty claims.

To ensure that the repair order and all supporting documentation meets the manufacturer required standards.

To ensure the accurate and timely submission of warranty claims.

To ensure displaced parts are securely stored with appropriate records for the time specified by the manufacturer or returned where requested.

To ensure submission of all invoiced jobs and minimise warranty WIP, and assist the Accounts department in the reconciliation of the warranty payments.

To develop and maintain professional, positive working relationships with all dealership and manufacturer management and colleagues to assist in the effective administration of warranty.

What we’re looking for
Ideally, applicants will have recent experience as a Warranty Supervisor / Warranty Executive in a main franchised car dealership.

The successful applicant will have an administration background and be willing to learn new processes within a busy environment.

You will be organised and efficient with a keen eye for detail and the ability to work within specified guidelines.

We are looking for individuals who possess the following attributes:

Good Literacy & Numeracy
Excellent Accuracy and Attention to Detail
Good Communication Skills
Good Time Management
Technical Awareness

Skills and Experience Required

About Us

Formed back in 1895, ŠKODA is one of the oldest car manufacturers in the world. Our commitment to customer quality and service has seen ŠKODA win numerous accolades. Over the past three years alone ŠKODA has secured 50 industry awards, including What Car?’s Car of the Year 2015. We’ve also been ranked in the top 10 by JD Power for the past 20 years for customer satisfaction. So while we build an excellent range of cars with great design and outstanding quality, it’s no secret our people drive our success.

Delivering our 'Simply Clever’ brand to a growing number of satisfied customers, we’re passionate about enhancing our reputation. And we have ambitious plans for the future, with our people right at the heart.