Technical Support Specialist - SQL - Newport - £35,000

ISL Recruitment
19 Mar 2017
18 Apr 2017
Contract Type
Full Time
Role: Project Support / technical support specialist
Location: Newport
Salary: £30,000 - £35,000


I am seeking a project support specialist to join a Product Management team by providing technical support for their EPOS terminal.

You will be an essential part of the team with a variety of tasks, your main role will be supporting pilots through the quick resolution of technical hardware and software issues at customer sites across the UK and internationally and the analysis of pilot cash sales data in order to make recommendations for improvement.

The Ideal Candidate:

This is a hands on role with a lot of travel so the Ideal candidates should be comfortable installing, training, maintaining core products and translating complex technical solutions to both customers and sales team.

The role requires gathering and prioritizing customer requirements then working with engineering, sales, and support teams to help define the product vision ensuring customer satisfaction.

Responsibilities will include:

*You will be responsible for in house testing of the existing but mainly new products
*Data analyse is a key requirement and you may be required to reviews days of data to find the problem / solution and then liase with clients to solve this problem.
*Technical service / helpline experience would be a useful skill as you will be required to work with clients to solve technical issues and maintain current relationships.
*Completing site surveys of pilot sites which includes taking measurements of till positions to determine suitable installation procedure of products.
*Installation of various technical software components onto PCs, Epos equipment and raspberry pi's.
*Liaison with customer technical teams to determine technical specifications of epos hardware
*Creation of custom reports using crystal reporting tool to extract data from an SQL database.

Required Skills and Attributes:

*Knowledge or experience of SQL
*General installation experience of cables, installing software and run SQL scripts
*Ability to manage a variety of projects at one time and liaise with a variety of teams.
*A candidate who is hands on and happy to learn on the job
*Happy to travel within the UK and overseas, mainly Germany and Newcastle
*Must be able to work with people at all levels at senior management and shop floor clientele: Customers, Managers, Executives, Sales, Service & Support Teams
*Candidate should have a practical "hands on" approach and you may also be required to life the equipment which is heavy!
*Full UK driving licence held for at least 1 year, hiring cars will be a requirement so candidate must be over 25.

To Apply for this role please call Danielle Chapman on or email