Training & Performance Coach

19 Mar 2017
18 Apr 2017
Contract Type
Full Time
Do you have experience working in a fast paced call centre environment?

Do you have training and / or coaching experience?

Excellent communication skills?

My client based in Maidenhead is looking for a Training and Performance Coach to join their team on a permanent basis.

Your main duties of the role will include;

- Build positive, consultative and engaging relationships across the business through effective communication with managers and colleagues to encourage shared learning.
- Assess and analyse business needs and priorities with local managers - recommending solutions to address and remediate such needs through effective side by side coaching.
- Consult, coach, mentor and train front - line teams to deliver role objectives in a way that supports the firm having a strong customer focused conduct culture.
- Create meaningful action plans for individuals to improve overall performance.
- Monitor and track improvements, communicating outputs regularly to Senior Management.
- Provide timely and regular feedback to individuals using established methods.
- Assist the wider Learning & Development with the design and delivery on in-house training solutions where relevant in line with business needs.
- Instil firm values and behaviours through effective coaching
- Develop and maintain handy hint/job aids related to individual roles
- Be seen as a role model across the business, demonstrating strong competence and knowledge of business policy and procedures

Key skills & Experience;

- Drive for success, passion and ambition
- Energetic - consistently able to energise colleagues to deliver exceptional performance
- Motivational and inspiring individual
- Consultative
- Assertive - able to stand strong with conviction
- Able to work solely on your own and as part of a team; with strong communication and influencing skills
- Strong stakeholder management skills
- Excellent English communication skills (verbal & written)
- Focused and delivery-driven
- Hands on approach required and willingness to take personal accountability.
- Proven experience in coaching individuals to enhance performance.
- Experience in call monitoring / quality monitoring processes (desirable)
- Level 3 or above Coaching Qualification (desirable)


- Competitive salary
- Progression and Opportunities
- Free shuttle bus from Maidenhead station
- Bonus and Incentive Schemes
- 22 days holiday + bank holiday (Entitlement increases with length of service)
- Outstanding Pension Scheme
- Life Assurance
- Income Protection Scheme
- Confidential Employee Assistance helpline
- Employee Referral Programme
- Flexible Benefits such as buying/ selling holiday, private health care, private dental care, etc
- Employee Discount Portal
- Travel Season Ticket Loan
- Gym Membership
- Microsoft Home User Programme
- Travel Club

This company offers progression and opportunities with amazing benefits! These sorts of opportunities don't come around often - apply now!


Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.