Insight & Innovation Analyst

19 Mar 2017
18 Apr 2017
Contract Type
Full Time

Insight & Innovation Analyst

About Capita

We are Capita, the UK's leading provider of business process management and integrated professional support service solutions. Through bespoke, quality solutions, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

Job title: Insight & Innovation Analyst

Location: Urmston in Manchester

Salary: Up to £30,000 depending on experience

About Capita Electronic Monitoring Service - EMS

Capita Electronic Monitoring (EMS) is part of Capita. EMS is contracted by the Ministry of Justice to provide electronic monitoring services (including 'tagging') across England and Wales.


To support the EMS contract driving Insight and Innovation by understanding patterns which minimise risk, improve experience and bottom line operational performance in the areas of: Operational Improvement, Strategic Improvement and Business Development opportunities. The role will help facilitate discussion within the contract to support decision making and making the right choices through the use of data analytics.


  • Manage the data assets and add value turning them into actionable insights that deliver financial benefits to the business.

  • Transform knowledge into applicable insights that drive innovation.

  • Draw data from numerous sources and use a range of statistical and operational research techniques to discover patterns that provide actionable insight to the business.

  • Responsible for full data mining process from problem definition and data preparation to testing and successful deployment.

  • Extract data from the data warehouse using your knowledge of SQL.

  • Ability to simplify complex data and discuss with senior stakeholders.

  • Facilitate sharing of intelligence amongst agencies to assist with equipment retention and minimise losses


  • Excellent level of statistical knowledge

  • Advanced Excel and intermediate SQL


  • Presentation skills

What's in it for you? At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday which increases after 2 years of service, pension scheme, commission, company car and access to voluntary benefit options including; child care vouchers, share plan schemes, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.