Telephone Sales Agent - Contact Centre

CCR Recruitment & Selection
19 Mar 2017
18 Apr 2017
Contract Type
Full Time

Telephone Sales Agent - Contact Centre

Location: Slough

£25,000 per year plus an achievable commission bonus of £15000 (uncapped)

As a Sales Agent for my client you will handle customer sales enquiries for my clients products. The position requires a high standard of commitment, professionalism and ability to interact with customers, developing relationships that lead to sales whilst meeting our compliance and eligibility requirements.

Pre-requisite Knowledge

? Proven capability to interact with customers and influence purchasing decisions ? Intermediate computer skills, experience of using CRM systems and Microsoft Office ? Experience of working within a regulated environment with robust policies, procedures and compliance standards ? A background in a customer facing or telephone sales environment.

Duties & Responsibility

? Handling telephone sales enquiries in a fast paced environment and converting leads to sales

? Helping customers to make informed decisions about their insurance needs

? Providing accurate information on products that is clear, fair and not misleading in accordance with our commitment to Treating Customers Fairly

? Accurately completing customer applications using the CRM system

? Protecting the interests of the business by following robust business & underwriting procedures

? Adhering to Quality Assurance standards

? Meeting and exceeding individual targets across sales, conversion and quality assurance

? Working as part of a team for the success of the company, leading by example and offering support and encouragement to peers

? Applying a high level of commitment to learning & development

? Influencing purchasing decisions without compromising on regulatory responsibilities

? Completing eligibility assessments and health & lifestyle questionnaires whilst correctly defining and interpreting information

? Responding to feedback positively and adopting an open minded approach to continuous improvement