Support Engineer

Halecroft Recruitment Limited
19 Mar 2017
18 Apr 2017
Contract Type
Full Time

Support Engineer


£30-35k plus call out fees & on call bonus



We need a Support Engineer for our global production environment. This exciting role involves the following duties plus many more opportunities:

Daily support of the AWS production infrastructure

Supporting SaaS web applications (Windows IIS, ASP.NET)

Supporting the Microsoft SQL Server backend (SQL Server 2008-2016)

Liaising with the Development Team and Project Managers to undertake continuous software deployment to live customer systems

Maintaining networking and VPNs between customer sites (AWS and Linux)

Live bug tracking and fault fixing

Continuous environment and application monitoring

Infrastructure development and design

Maintenance of secure payment platforms to a PCI DSS compliant standard


Proven track record of BAU customer support including bug fixing, database investigation, performance fault finding and resolution - some years' experience

Experience of 2nd/3rd line support of customer systems in a live environment and adherence to SLAs

Experience with software deployment technologies (Octopus Deploy would be beneficial)

Working knowledge of SQL databases (SSMS, SQL Server, T-SQL, Stored Procedures)

Good understanding of networking protocols such as subnetting, routing, IPSEC

At least foundation knowledge of cloud virtualisation technology (AWS/Azure/Citrix/VMWare)

Windows Server OS administration and maintenance (2008R2, 2012R2 and 2016)

Understanding of IIS 7 and support of ASP.NET web applications

Ability to work as part of a team and independently

Good communication skills

Bonus: experience of working out of hours or on-call

Bonus: experience with Linux Server OS (Ubuntu/Amazon)

Great training opportunities provided and the opportunity to work with in a fast paced and changing environment. This role would suit someone who is self-motivated and passionate about cutting edge technology


Attractive salary and competitive on-call/out of hours bonus

Company pension scheme

Health care and dental cover

Gym membership

Flexible hours

25 days' annual leave

City centre location

Cycle to work scheme

Child care vouchers

To apply: Forward your CV following the apply link in either Word or PDF format

Please Note: due to the volume of applications being received we can only respond to those offering the relevant
experience as outlined in the advert.

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