Service Advisor & Tyre Technician Dealership

Auto Skills UK
19 Mar 2017
18 Apr 2017
Contract Type
Full Time

Basic Salary: £23,000pa plus £25,000pa OTE / BONUS
Location: POOLE

We are currently recruiting for an experienced Tyre Fitter who has Service Advisor experience for our Car Dealership

Service Advisor 
Liaising directly with customers to arrange services for their vehicles, via inbound calls and walk ins, arranging job cards for technicians using specialist systems, maximising upselling opportunities with customers, offering an outstanding and thorough service for customers. Committed to offering consistently excellent service. With an emphasis on providing excellent levels of service, this is a fantastic opportunity for an experienced Automotive Service Advisor to grow their career.
·Ensure flow of work through the workshop is smooth and profitable, allocating workload subject to availability and competence of technicians to maximise productivity
·Build positive relationships with the customer updating them frequently and reacting quickly to resolve any issues or variations to promise.
·Sell extra work to the customer, explaining the requirement and selling the benefits, gain authority to proceed
·Complete daily transaction reports timely and accurately
·Maintain effective communication with customers (internal and external), Service Centre Manager and workshop colleagues
·Ensure customer comments are fed back to appropriate people
·Continually communicate with the Service Manager to identify extra work and to monitor progress
·Adhere to company procedures and brand standards.
·Complete invoices accurately, clearly and quickly.
·Check that all authorised work has been completed and charged. Handle all forms of payment accurately.
·Experience using Kerridge, One Link or Pinnacle or similar DMS system

Duties and Responsibilities for the Tyre Fitter
·Diagnosing Customer needs by listening, responding and explaining work required to ensure vehicle is in road worthy condition
·Identifying worn & faulty components needs in accordance with the Company Standards.
·Remove & refit components in accordance with the companies' high standards.
·Repairing Tyres in accordance with the client's guidelines
·Understanding and adhere to the Company's policies and procedures in all aspects of work
·Maintaining positive working relationships with colleagues and Customers by treating people with dignity and respect and taking pride in the appearance of the Centre and yourself
·Good Mechanical & Vehicle knowledge and understanding
·Good Customer service
·Experience of working within a mechanical environment
·Experience of working in a car dealership advantageous
·Excellent spoken and written English
·Computer literacy
·Numeracy skills

The successfully candidate will work well within a team, have excellent communication, attention to detail and the ability to work to tight deadlines.
The successfully candidate must also be organised and punctual with a drive to succeed, ensuring maximum efficiency and utilisation of time

To apply please express your interest via a call or send your CV to Mandy Grant – - Tel: (Mobile Friendly) Mobile -