CRM System Support Analyst

Recruiter
Key Retirement Solutions
Location
Preston
Salary
£35k - 40k per annum
Posted
19 Mar 2017
Closes
18 Apr 2017
Contract Type
Permanent
Hours
Full Time
CRM System Support Analyst

They are The KR Group, an award-winning, entrepreneurial financial services group. Their market share is already 35% and because they specialize in retirement planning the demographics are in their favour, so the future of their business looks very bright indeed.

Their business is very busy, they now have two offices, over 300 people and have invested a lot in their technology. One of the biggest was a new Microsoft Dynamics CRM System. Their group is ISO27001 accredited, 20 people strong and this role will report into the Application Support Manager.

Position: CRM System Support Analyst
Location: Fulwood, Preston
Job Type: Full Time, Permanent
Salary: £35k - 40k per annum
Benefits: 22 days holiday + Bank Holidays + One day per year of service; Professional and personal career development; Simply Health Private Healthcare Cash Plan; Pension Scheme; Childcare Vouchers; Cycle to Work Scheme; Staff Committee; Charity social events; Staff Awards; Discounted products and services.

About the role:

The CRM System Support Analyst will help them change from being reactive firefighters to a proactive support team by spotting patterns, learning from the fires and putting in new practices.

About you:

They'd love to hear from you if you have worked in a telesales or contact centre business and a regulated environment supporting CRM systems. If you understand data, functions, databases and have experience of SQL that is also very useful.

If you have had exposure to ISO27001 that would be a nice bonus but experience of Microsoft Dynamics CRM system really, really, really is essential. This role will take energy, confident communication and top level interpersonal skills.

You may have experience of the following: Microsoft Dynamics, MS Dynamics CRM, System Support Analyst, Systems Analyst, ISO27001, 1st Line Support, CRM, 2nd Line Support, SQL, Avaya, Telephony systems, Systems Engineer, Network Support, Helpdesk Analyst, Desktop Support, Help Desk, System Engineer, IT Support Analyst, ITIL etc.

This vacancy is being advertised by EasyWeb Recruitment, the UK's leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.