Data Analyst

Recruiter
I4 Recruitment
Location
Birkenhead
Salary
£20k - 30k per year + Benefits
Posted
19 Mar 2017
Closes
18 Apr 2017
Contract Type
Permanent
Hours
Full Time

Data Analyst

Job summary

The Data Analyst is primarily responsible for supporting the implementation and support of the company’s software and associated services. This role is specifically geared towards supporting a single large client for the business.

This is an excellent opportunity for a well-motivated individual to join a growing company, with plenty of scope to develop your skills in both new and established technologies.

Skills Required

  • Excellent communication skills, managing customer relationships with honesty and diplomacy; resolving potential conflicts, protecting business interests and ensuring both revenue and customer satisfaction are maximised
  • In depth knowledge of data handling and manipulation
  • Good knowledge of SQL scripting for Microsoft SQL Server
  • Advanced knowledge of Microsoft Excel and spreadsheets
  • Problem solving: the ability and motivation to identify solutions to problems, analysing impacts and making recommendation
  • Using knowledge and experience of products and customers’ systems to propose and produce amendments to documentation
  • Knowledge of SQL server integration services, reporting services and analysis services
  • Knowledge of the legislative and business practices needed for implementation
  • A background in housing or asset management would be an advantage

Key Responsibilities

Your main responsibilities include:

  • Backing up and restoring SQL databases
  • Writing SQL scripts to import data into the product
  • Processing and exporting data and producing reports
  • Providing customers and other staff with product support as required
  • Analysing problems and creating solutions; assisting the resolution of time critical problems to maintain the Service Level Agreement
  • Identifying opportunities for improvements to existing processes; investigating and recommending new procedures to benefit the business as a whole
  • Maintaining a minimum 90% utilisation rate for booked time
  • Mentoring and coaching new team members and less experienced team members
  • Seeking own solutions to problems before referring them to colleagues or managers and demonstrating the ability to solve problems in an efficient and innovative way