German Customer Success Manager - JC2887
Ever considered working with one of the leading content delivery solutions in the world? Have you got the skills and personality to provide the best support a customer may need? A global Content Delivery Network, working across Media, IT and E-Commerce, is actively seeking a new German Speaking Customer Success Executive.
As the German Speaking Customer Success Executive, you will be supportive and attentive to the needs of the customers at every interaction and will lead the way on resolving their issues within the company whilst continuing to maintain and grow the revenue generated from each customer. As the German Speaking Customer Success Executive, you will be the ultimate champion for the your customers.
As the German Speaking Customer Success Executive, your role will include:
• Responsible for building a rapport with customers and championing all issues including business, technical, billing etc.
• Take ownership of assigned accounts and continue to maintain and grow customer revenue.
• Create and maintain all major customer deliverables (proposals, statements of work, monthly reports) to provide over-the-top customer service and support
• Ensure customer issues are resolved and dealt with in an efficient manner
• Understand the customer’s goals and communicate the customer’s interests to the company
• Lead regular calls and meetings with the customer
• Understand the value proposition of our products and service and effectively communicates all offerings to the customer
• Ability to travel across the EMEA region as required
The following skills and attributes are required for a successful German Speaking Customer Success Executive
• Fluent German is required (ideally to business level and above)
• Excellent phone and e-mail communication with strong interpersonal skills
• Organizational skills and attention to detail with the ability to multi-task
• Ability to work in a highly dynamic, fast paced working environment where only self-motivated succeed.
• Experience with a high volume of activity, including calls, demos, emails, face-to-face customer presentations, and more.
• Extremely detail and process oriented
• Self-motivated, goal oriented, and energetic
• Works well in a team environment
• Proficient in MS Office products including Outlook, Word, Excel and PowerPoint to an intermediate/advanced level
• Proficient with Salesforce CRM
• Knowledge of the Internet, the company and web acceleration, preferred and highly desired
• Experience working in an Account Management/Customer Success position desirable
• Educated to university level or equivalent
ATTRIBUTES FOR SUCCESS
• Solid oral & written communication skills merged with diligent follow-up habits.
• Live, breathe and love Salesforce.com.
• The flexibility to thrive in an environment marked by change.
• Passion, drive and the desire to be part of a growing team and make a difference