Senior Claims Handler

Recruiter
MKN Recruitment Limited
Location
Reading
Salary
22000.0000
Posted
19 Mar 2017
Closes
18 Apr 2017
Contract Type
Permanent
Hours
Full Time

Our award winning client is currently recruiting for a Senior Claims Handler to join their expanding team!

Based from our clients office in Reading, you will be responsible for the day to day management of a claims portfolio. The Senior Technician settles compensation claims in a professional, methodical, efficient and cost effective manner.

Job Specification:

  • Review and respond where necessary to all claims correspondence received relating to files (letters, emails, faxes and telephone messages) to ensure that all tasks are actioned in a timely fashion and within specific authority limits.
  • Ensure an accurate reserve is held against the claim in accordance with the reserving policy.
  • Accountable for maintaining own caseload, dealing competently with all heads of claim.
  • Produce all cheques in accordance with your cheque authority limit whilst ensuring that the cheque requisition process is adhered to.
  • Ensure that all liability decisions are made using all available information and evidence. Obtain any available evidence i.e. witness statements / locus reports / police reports.
  • Ensure that all relevant cases are highlighted to the large loss panel in good time and updated as and when appropriate.
  • Notify insurers of any serious incidents in accordance with their reporting criteria.
  • Ensure that the diary system is used appropriately and consistently.
  • Be vigilant at all times, ensuring that all potentially fraudulent claims are detected at the earliest possible stages.
  • Ensure that all third party total loss claims are entered into M.I.A.F.T.R. (Motor Insurance Anti Fraud and Theft Register).
  • Undertake proper checks on all claims files before authorising payments to ensure the cheques are appropriate and correct.
  • Ensure all claims are dealt with in accordance with the current legal process/guidelines.
  • Keep up to date with legal updates and legislative changes.

Person Specification:

  • Experience working in a high volume motor/casualty claims handling environment is preferred.
  • Team player but works well on own initiative
  • Assimilates information quickly, not afraid to ask questions.
  • Good communication and organisational skills
  • Intuitive problem solver
  • Demonstrable ability to listen, empathise and engage with internal and external customers
  • Excellent telephone manner.
  • IT Literate
  • Relevant professional qualification preferred but not essential

Attractive basic salary with excellent benefits!