Workshop Controller - Bury
£25k basic salary with a realistic OTE of £35k.
To manage the process of optimising workshop resources to meet agreed departmental budgets.
To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
Ensure customer satisfaction is at the forefront of all processes.
As a Workshop Controller, your Key Objectives will be:
To calculate and manage the effective use of workshop resources for the Dealership
Monitor individual and workshop efficiencies to ensure key performance indicators are met.
Plan the distribution of work amongst the team utilising available skills mix.
Identify individual training and development needs.
Manage liaison between workshop and service reception on customer vehicle progress.
Manage workshop standards in accordance with HSO requirements.
Previous experience as a workshop controller within a main dealer and a level 3 qualification in vehicle repair (or equivalant) is absolute minimum requirement to apply for this role.