IT Helpdesk - 6 Months Contract

Compass Group
19 Mar 2017
18 Apr 2017
Contract Type
Full Time

An exciting opportunity has arisen within the IT department for a 6 months contract as a Helpdesk IT Support Analyst, based at Parklands working in the IT Support line team.

Main responsibilities

  • Provide outstanding customer service
  • Deal with incoming queries to the IT Support desk in a professional manner
  • Resolve software faults and queries for end users in line with agreed service levels
  • Ensure maximum availability to deal with telephone, email or IT Support forum queries
  • Accurate recording of all queries in the ticket management system
  • Interact with third party maintenance providers as required
  • Adhere to call management and problem management working practices ensuring all targets are achieved

Salary - Minimum wage 37.5 hours per week on a 6 months contract with the possibility of extending.

Ideal candidate

  • Must have personal confidence and credibility
  • Must have excellent communication skills at all levels
  • Must have measurable interest and knowledge of IT systems that exceeds basic knowledge
  • Must possess a mature and calm approach
  • Must have the ability to prioritise workloads and have the ability to work as part of a successful team
  • Must be customer focused, and be able to build professional relationships
  • Must have good attention to detail
  • Must have at least GCSE C or above in Maths and English


  • Experience of dealing with peers or the public in a professional manner, either voluntary or paid where a reference is available

  • Has provided IT Support to users on a small scale, IE friends and family

  • Has provided coaching or training to peers or the public

  • Evidence of own responsibility and commitment

About the company

Compass Group UK and Ireland is part of Compass Group Plc, the world's leading foodservice company. We specialise in providing food, vending and related services in our clients' premises. The company operates across the core sectors of Business & Industry, Defence, Offshore & Remote Site, Healthcare, Education, Sports & Leisure and Vending with an established brand portfolio.