Customer Relations Officer

Reed Insurance
19 Mar 2017
18 Apr 2017
Contract Type
Full Time
This is a fantastic opportunity to gain some excellent experience within a growing Insurance company.

The role will involve responding to complaints related to Travel Insurance Policies. It will be your responsibility to ensure all complaints are dealt with efficiently and within the allocated time scales. The complaints will come through via phone and a dedicated email address and you will need to keep accurate records of all customer correspondence and prepare files for any escalated complaints. You will need to support with investigating and solving customer queries and complaints, communicating directly with customers in a courteous and professional manner. You will need to liaise with relevant parties and other departments within the business to ensure the correct solution is reached.

We are looking for applications from candidates who have experience handling complaints within the insurance or finance sector, and have excellent written and verbal communication skills. You need to have strong interpersonal skills and the ability to build relationships with customers.

There are several roles available, each on a 12 month Fixed Term Contract.

Reed Specialist Recruitment Limited is an employment agency and employment business