Insurance Claims Line Advisor

Wheatcroft Sims Associates
19 Mar 2017
18 Apr 2017
Contract Type
Full Time

Insurance Claims Line Advisor

Location: Nottingham

Hours: Shift pattern between 8:00am - 6:00pm Mon - Fri

Salary: £17,000

Our client based in Nottingham is looking for additional Motor Claims Advisors to join their growing team. You will assist clients from first notification of loss through to settlement of their claim.


• Take first notification of loss (FNOL) reports direct from clients

• Accurately log all aspects of claim information into the in-house system

• Identify and implement the most effective and convenient claim route for the client

• Deal with all aspects of uninsured loss recovery (ULR) on behalf of the client

• Ability to work under pressure to remain within service level agreements

• Provide the highest level of service whilst promoting the core values of the company

• Liaising with other departments within the business to ensure the claim is dealt with swiftly

• Adhering to regulatory policies and guidelines at all times Skills and


• Experience within the Insurance industry would be a distinct advantage

• Working knowledge of processing claims

• CII qualifications desirable

• Highest levels of customer service

• Great communication skills by telephone and in written correspondence

• Empathy when dealing with customers who are upset following a car accident

Wheatcroft Sims operates as an Employment Agency.