Inbound Sales Support Executive

19 Mar 2017
18 Apr 2017
Contract Type
Full Time
Working for a leading company, growing company based in Crewe, my client is looking for a proactive customer focused individual to join their busy team. Duties will include:
*Working in a B2C environment, reaching targets delivered through effective open questioning, matching needs, discussing relevant features and benefits, objection handling and actively closing the sale. This must be achieved by promoting the value of our products/services.
*Gaining access to key decision makers, through building rapport and representing the brand.
*Effectively engaging with customers who are thinking of leaving us, reviewing their needs and reasons for leaving, positively promoting our differences versus competitors and where appropriate discuss suitable alternatives
*Achievement of set additional products, up-sell, cross sell, delivered through open and exploratory questioning, establishing needs and converting them into sales
*Excellent product knowledge and awareness of our competitor offers, objection handle and provide accurate facts to secure sales. Maintain this through keeping updated daily on briefs/training aids and taking ownership for completing your own research on products/competitors
*Effective and efficient uses of all business systems to ensure that sales are completed correctly.
*Achievement of expected customer data capture, such as email, telephone numbers, address and car details. Deliver this through explaining benefits to the customer in a way that reassures and promotes the brand
*Effective handling of all customers' requests, where you have the system and knowledge capability take ownership of resolution without the need to pass the enquiry on to other teams

Skills, Knowledge and Qualifications:
*Previous experience in a sales focused role
*Customer focused
*Excellent listening and communication skills
*Self-motivated and a self-starter
*Target driven, results focused and attention to detail
*Motivated, disciplined and enthusiastic
*Excellent interpersonal skills
*PC literate, good numerical and literacy skills

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.