Customer Service Advisor

Recruiter
Build Recruitment Limited
Location
Tonbridge
Salary
18000.0000
Posted
19 Mar 2017
Closes
18 Apr 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Role: Customer Service Advisor

Sector:Social Housing

Location: Tunbridge Wells

Salary: £18,000-19,500 (perm)

Hours: 8am-5pm

Our client is a successful social housing contractor who is looking for a Repairs Customer Service Advisor to join their expanding team.

The role involves duties such as-

-Logging any repairs

-Liaising with tenants,

-Diagnosing, processing repair requests,

-Allocating jobs to the operatives using a diary system, and co-ordinating the operatives.

-Effectively communicating any concerns about work quality,

-Ensure all relevant data is up-dated on a timely basis,

-Resolving any complaints,

-Any other ad-hoc roles that may arise.

Experience and Skills Required-

For this role, you must have a good telephone manner, be organised, have the ability to prioritise work, and pay attention to detail.

You must have experience of diary management for operatives within a social housing environment.