Forecasting Manager

RCC Recruitment
19 Mar 2017
18 Apr 2017
Contract Type
Full Time

Financial Forecasting Manager - £50k basic plus bonus up to 20% plus excellent benefits - Cardiff

My client are customer and people centric in their approach whilst still balancing commerciality at the forefront of company strategy. They are a truly great company to work for and are looking for someone with Forecasting and Planning experience in the Finance Sector.

The package includes great benefits listed at the end of this advert and here's a staff testimonial

"We are really looked after and it makes such a difference knowing you are appreciated" (Finance Assistant)

Financial Forecasting Manager - Cardiff

Role overview:

To be responsible for the whole Contact Centre planning lifecycle from initial forecasting to real time management. To develop short and long term planning for all contact Centre functions across the business. To develop and maintain forecasting models that will feed into capacity plans, operating schedules and FTE budgeting. To oversee the real time movement of resource, dialer management and adherence to schedule monitoring. To work in close partnership with Operational Managers to maximize performance results against KPI’s.

Essential experience:

Experience in multi-channel Contact Centre Forecasting & Planning with circa 80 plus seat

Experience developing forecasting models

Experience using workforce management software

Real time dialer management experience, worked within a blended dialer team

Practical understanding of OFCOM requirements

If you fit the above and are looking for an exciting new challenge then please apply outlining your suitability

Main Benefits Include: Generous annual leave, company pension scheme, private medical insurance, life assurance, working as part of a team with lots of progression opportunities and vibrant working environment.

Financial Forecasting Manager - Cardiff