Finance Service Delivery Manager

KCR Solutions
Newcastle upon Tyne
19 Mar 2017
18 Apr 2017
Contract Type
Full Time

KCR Solutions are currently looking to recruit a Finance Service Delivery Manager for our client in Newcastle upon Tyne. This fantastic company are looking for someone who can efficiently lead the financial transactions team. The successful candidate will earn £65,000 - £70,000


  • Leadership of 4 direct reports consisting of Team Leads for Bookkeeping, Accounts Payable, Credit Control and Costing
  • Production of monthly KPIs, ad-hoc reports, review of various statutory returns and reconciliations including monthly Balance Sheet Review
  • Responsibility for the quality and timeliness of the service delivery of all of the transactional teams
  • Maintaining and developing close working relationships with global finance teams and regional finance teams
  • Chairing monthly calls with key stakeholders and being point of contact for delivery escalations
  • Working with the managers and directors to deliver high quality services on budget
  • Leading/overseeing process reviews
  • Working as part of project teams in various software development/implementations, with an overarching emphasis on process (and continuous) improvement
  • Responsibility for proactive and efficient resourcing of the delivery teams

Person Spec:

  • Significant management experience across multiple teams
  • Knowledge and practical experience of process improvement techniques, project management, systems implementation and development
  • First class customer service provider, used to delivering right first time processing to agreed SLAs and deadlines
  • A skilled communicator; both verbal and written
  • Comfortable presenting to audiences of all disciplines and levels
  • Experience of managing key stakeholder relationships globally and the ability to be mobile in order to build exceptional relationships where appropriate
  • Able to facilitate outstanding service delivery by building and sustaining highly skilled and effective teams
  • Used to working to monthly/annual deadlines, prioritising workload, balancing service delivery with project work
  • ACA/ACCA/CIMA Qualified - an advantage, but not essential

In return you will be eligible for:

  • Private medical insurance
  • Life Assurance
  • Accident Insurance
  • Income Protection (long term disability) cover
  • Grade-related Flexible Benefits Fund
  • Global Profit Share scheme
  • Excellent Salary