Field Service Engineer- Printers/Copiers/MFD's

Bluefire Consulting Ltd
Newcastle upon Tyne
19 Mar 2017
18 Apr 2017
Contract Type
Full Time
Field Service Engineer- Printers/MFP/MFD/Photocopiers
Paying £23k - 25k plus overtime
Company Car and fuel card provided
Excellent benefits
Covering Newcastle/Sunderland (North East)

The Opportunity
Our end client are a globally recognised and trusted corporation who have seen consistent growth over the last few years. Due to a growing customer base in Newcastle/Sunderland and we are looking for good people to join the service and operations team so they can continue with this success. They regularly have exciting opportunities for the right individuals who wish to progress their careers and who want to be part of a very successful organisation. Our end client really look after their employees and the average length of service for field engineers is over 16years. On top of this you will receive industry recognised product training and an excellent salary and benefits package.

The Role
The Field Service Engineer will be responsible for preparation, installation, repair & service of multi-functional Printers/Copiers/Printing equipment mainly at customers sites but will also involve occasional work in one of the workshops. You will be joining a team of 15 other engineers who operate within this region, with your specific patch covering the North East. You will work on average 4.5 jobs per day with each job lasting around 1 hour each based around commercial clients. You will receive your days work through a company provided tablet and occasionally from a call control centre and you will travel from home to customer sites. These positions are mobile roles so the successful applicants will be issued with a company vehicle so must have a full driving license. We are looking for people with excellent customer facing skills.

The Responsibilities
The Field Service Engineer will be responsible for:

*Service calls as directed by Call Control, the Area Service Manager or Divisional Service Manager so that we can meet our contractual obligations
*Preparation and Installation of Printers/Copiers/Printing equipment
*Installation and Troubleshooting of some Software Solutions
*Maintain vehicle stock to minimise loses
*Perform to KPI's in line with company policy

The Candidate
The successful Field Service Engineer will ideally need to have a good understanding of Printers/Copiers/Printing equipment. Some experience of networking equipment would be an advantage but not essential.
Candidates who can demonstrate they have the right skills and ability to learn will be considered as our end client have comprehensive training facilities.

The Skills/Behaviors
Excellent Interpersonal Skills
Excellent Customer Service Skills

The Hours of Work
Monday to Friday 8.30am-5.00pm
Overtime paid at 1.5
You must be prepared to travel to Wakefield for a 1 stage interview process.

The Package
The role is paying £23.5k plus some project based overtime
26days holiday + 8 bank hols
You get a ford Mondeo as a company car
Company fuel/parking all covered
Tablet - where your work is sent into for the day
Over time is paid at time ½
Company workplace pension
Product specific training 3 days initial course followed by shadowing a senior engineer for a period of weeks and then further product specific training following this.

The Agency
Bluefire Consulting Ltd are a recruitment agency working on behalf of our client.

Your application will be reviewed by the consultants of Bluefire Consulting Ltd.

Please be aware that as part of our service, our end clients often ask us to conduct face to face interviews on their behalf for shortlisting candidates, so we may need to arrange to meet you if you have been shortlisted.

We receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials.

We will only contact you within the next 14 days if you have been shortlisted for interview for this particular role and you meet the end client requirements.

Please consider yourself unsuccessful if you have not heard from us within 14days.