Service Advisor

Nottingham- Pertemps
19 Mar 2017
18 Apr 2017
Contract Type
Full Time
We are currently looking for a Commercial Service Advisor who will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. The advisor is the principle point of contact for all customer communication while the vehicle is in the service centre.
The successful candidate will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers.

You will be quick to identify the needs of the customers and opportunities to upsell. You will be able to work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first can do attitude, you will maximise sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do.
Duties and Responsibilities:
" Demonstrate outstanding customer service in all areas of the business
" Book service and repair work always ensuring workshop and parts availability
" To keep customers fully informed of progress and advise of extra work needed
" To organise loan car bookings
" To invoice on time and accurately used warranty transactions are submitted and invoiced daily
" To obtain and process payments according to agreed policy's
" To achieve hours sold targets as a member of a motivated team, ensuring the WIP is kept to a minimum
" To maintain accurate customer records on Kerridge & Dialog
" Help deliver balance scorecard results for department to meet Manufacturers expectations
" To make telephone follow-up / Up sell / Progress calls
" To convert as many inbound / outbound calls into bookings as possible
The successful candidate will have previous experience in a similar role and understand what outstanding customer service is.
Key skills and experience:
" Full UK driving licence (6 points or less)
" Effective communication skills
" Commitment to delivering customer excellence
" A good standard of verbal and numerical reasoning
" Computer literacy
" A keen eye for detail
" Previous experience in a target driven role