Customer Claims Handler - Property

Allianz Insurance Plc
Milton Keynes
19 Mar 2017
18 Apr 2017
Contract Type
Full Time

As one of the largest insurers and financial services companies in the world, Allianz provides its employees with both a stable and growing working environment. Our hugely diverse portfolio and world-class reputation allow us to stay one step ahead of the market. We always look to hire the best talent and are as committed to our workforce as we are to our customers. As such Allianz offers unrivalled training and development; exactly what you would expect from the firm awarded General Insurer of the Year for the third time at the British Insurance Awards 2010, and the only major insurer in the UK to have been awarded chartered status with the CII.

This is an exciting opportunity to join Allianz and work on commercial property claims. You will be working directly with customers and key clients to deliver exceptional customer service to our commercial property customers. As a member of the Claims Handling Team you will be expected to investigate, negotiate and settle claims within agreed authority level in accordance with Company and regulatory requirements, whilst providing a high standard of customer service.

You must be an experienced Household/Commercial Property Claims Handler. You will register allocated new claims to the claims handling system on day of receipt, validating cover, liaising with underwriters to ensure proper interpretation and application of policy wordings and appropriate knowledge transfer or refer to a Senior Authority Holder if required. You will provide support, guidance and training to Claims Assistants, Trainees and other team members as required adopting a coaching style and providing training to develop other team members if applicable. You will pay valid claims ensuring the proper application of policy limits and excesses and handling allocated internal tasks e.g. inactivity, diary, ensuring that all are dealt with within applicable time limits. You will be able to deal with telephone enquires in a professional and timely manner, whilst also managing your caseload. You will have a 'can do' attitude and a flexible approach to work with the ability to work to monthly targets and able to demonstrate that you are a team player.

Customer Focus Recognises the importance of balancing customer needs and those of the company and reflects on the performance of others in order to drive continuous development. Customer Service: You get customer service requirements right first time and have the ability to project to our customers a positive impression of the company's CVT offering. Communication skills: You will be a confident negotiator and also able to display a confident telephone manner. You can communicate clearly¸ professionally and are easily understood. You will have the ability to motivate and support your colleagues. Technical skills: You will possess excellent technical claims handling skills and your own knowledge and understanding of all relevant Compliance and Regulatory rules and processes is kept up to date. Decision making: You will be able to handle claims correctly and proactively in accordance with your agreed authority. You will be able to manage your own portfolio of claims to ensure that you deliver on financial targets set for the team. Innovation: You can think creatively to investigate cases and find solutions to problems. You can adapt to changes in the role and processes in a positive way. Task planning - you ensure that all customer enquiries are responded to within defined standards and deadlines and follow up tasks are carried out.

** Please be aware that Allianz will require 5 years' worth of satisfactory references with any gaps evidenced. We will also undertake DBS, Credit and Fraud checks before you can commence employment with us.