Head of Retail Client Accounts

Recruiter
Caselton Clark
Location
London
Salary
40000.0000
Posted
19 Mar 2017
Closes
18 Apr 2017
Contract Type
Permanent
Hours
Full Time
Head of Retail Client Accounts
Central London
£45k + Bonus

The client, recognized as an international force in retail derivatives, are currently looking for a strong team leader to overlook and manage their retention team.

Headquartered in London and with offices in key financial centers our client is regulated by the FCA and regional authorities. They are in the enviable position of being able to offer their clients a true 24hr trading experience. This is backed by local knowledge & support and underpinned with the best proprietary trading platforms in the business

As the Head of Retail Client Accounts, you will lead and guide your team to achieve the best possible customer satisfaction. The core of your role will be to manage and develop long lasting relationship with established accounts, through a consultative and commercial approach. You will also explore leads and possibilities of reopening the company's lapsed accounts, maximize cross-selling opportunities and hit and exceed upselling targets.

For the position of Head of Retail Client Accounts, we are looking for a candidate with an excellent record of accomplishment in sales and account management. A thorough understanding of forex, CFDs, options, indices and commodities is key, along with solid management and mentoring skills. We are looking for a team leader with a high level of professionalism, passion, and enthusiasm!

Please do not hesitate to apply if you fulfill the following requirements:

*3 - 5 years' experience in client retention gained within a derivatives environment
*A demonstrable track-record of extending the account lifetime beyond the industry standard and achieving the highest levels of customer satisfaction
*A professional and consultative approach to sales to maximize cross-selling opportunities
The drive and focus to hit and exceed retention and upselling targets
*A thorough understanding of forex, CFDs, options, indices and commodities
*Great leadership and mentoring skills to ensure that your professionalism and passion enthuse the team

If you would like to know more, please contact Matthew Robinson either on or . All applications will be treated in strict confidence.

Anderson Red is a boutique recruiter into forex, retails derivatives and related fintechs. If you would like to discuss your next role either as candidate or as a hiring-manager, please just get in touch.