Strategic Account Manager

Complete Event Crew
19 Mar 2017
18 Apr 2017
Contract Type
Full Time

The Key Account Manager will be responsible for the on-going development of high-profile accounts. This includes but is not limited to:

  • Identify all key decision makers and influencers and maintain an up-to-date Customer organisation chart
  • Establish outstanding Customer relationships that will increase business across all areas of the Customers business through project and pre-project discussions, site visits, support communications and the sales negotiation process
  • Identify and secure opportunities within new departments
  • Identify opportunities for the use of new technology/improved use of technology within the account
  • Complete regular on-site reviews with the key contacts to review performance, identify new opportunities, changes or risks within the account
  • Understand and define Customer objectives and continually qualify their needs through communicating with and meeting with contacts at all levels
  • Write and propose successful and insightful Customer plans that have wide-spread Customer buy-in, to the Commercial Director on a quarterly basis
  • Execute Customer plans in agreement with the Commercial Director
  • Deliver accurate monthly forecasting and Customer business updates
  • Identify and propose resolutions to Customer problems and concerns
  • Understand the needs of your Customers and the markets in which they operate
  • Write proposals to a high standard that effectively communicate the benefits of the solution and the value-add within
  • Record all Customer communication and visit reporting on the Company database
  • Maintain a consistent and open dialog with peers and ensure effective communication of Customer needs to internal personnel
  • Attend organised events relating to Customers and their markets where attendance will be both beneficial and enable increased visibility and value add to the Key Customers

Candidates must be able to demonstrate the following skills and attributes:

  • Ability to prioritise and work under pressure with good time management
  • Professional appearance and the social skills necessary to deal with a range of Customer management levels
  • Effective communication and Customer service skills
  • Excellent presentation and negotiation skills and an ability to think on their feet
  • Proven successful sales and relationship-building history
  • Develop and maintain your own product knowledge
  • Full clean UK driving licence

The role is office based but requires regular travel within the UK, Quarterly travel within Europe and infrequent travel within the USA.

Contractual hours of work will be 8:30am to 5:00pm Monday to Thursday with 30 minutes for lunch each day and on Fridays 8:30am to 2:30pm with 30 minutes for lunch totaling a basic 37.5 hour week. Candidates will be required to fulfill the demands of the role. Overtime is not a feature of this position.