Reservations Team Leader - Wimbledon

Carlton Recruitment
19 Mar 2017
18 Apr 2017
Contract Type
Full Time

Reservations Team Leader
£25,000 basic £50,000-£55,000 OTE

Do you have a background in Sales or Telesales? Do you thrive in a fast paced environment? Our client is currently seeking an experienced Reservations Team Leader to join an experienced team based in Wimbledon. Your role will include:

  • Understanding the customers needs and building a long term relationship with past customers
  • Setting achievable targets, providing fantastic customer service, all within a fun and friendly environment

Key Responsabilities

  • Managing, coaching and motivating a team of travel consultants to ensure sales KPI’S are met to minimum standards
  • Increasing team conversion through coaching and feedback
  • Listening, observing, and offering feedback to the consultants on their performance and implement action plans to improve performance
  • Conducting regular 1 to 1’s & appraisals to review performance
  • Providing feedback on team performance to Sales Performance Manager/Head of Sales
  • Supervising and co-ordinate the activities of the team on a day to day basis
  • Ensuring team are up to date with the latest offers and product offerings to help enhance sales/customer service

Personal Specification

  • Someone who enjoys and is excited by the sales journey
  • Loyal, innovative and wildly enthusiastic
  • Participative and an involved team player
  • Innovative and independent
  • Open to and stimulated by constant change - we are growing so things will change but this means more opportunities for you
  • Ability to work under pressure at times and remain optimistic and charming
  • Ambitious


  • Contributory pension scheme
  • Private health insurance
  • 28 days annual leave (including bank holidays) which grows with service
  • Opportunity to purchase extra annual leave
  • Cakes on your birthday and a present on your work anniversary
  • Fun social events
  • Comprehensive induction and ongoing development programmes
  • Promotion opportunities - as we grow we want you to grow too

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.