Lead Product Quality Co-ordinator

Housing RPO
London Borough of Lewisham
19 Mar 2017
18 Apr 2017
Contract Type
Full Time
The Hyde Group are one of the largest landlords in the UK. We own and manage over 50,000 properties across London and the South East. We are a not for profit organisation with a commercial focus and a big heart!

Our Business Development Department has recently had a refresh and we are seeking new talent to join the team in what will be a period of rapid growth and development for the organisation.
We are seeking a Lead Product Quality Co-ordinator, who will be responsible for supervising and developing a high performing team to ensure that new homes in the development pipeline meet the required quality standard, in accordance with project briefs, energy strategy and specific objectives as defined by the scheme. 

About your role:

* Supervise, monitor and motivate the team of PQCs to deliver the departmental functional objectives ensuring that the new homes in the development pipeline meet the required quality standards and specific objectives defined by the scheme.

* Provide individuals with access to appropriate training, tools and support in order to deliver the expected levels of service excellence.

* Translate Hyde's priorities into performance objectives setting clear standards against which performance is measured. Openly and directly discuss performance issues as they arise. Provide coaching and feedback to enhance performance and motivate others.

* Be responsible for the effectiveness of each project managing against its approved business plan and taking responsibility for remedial action including drafting and presenting of reports for approval.

* Work collaboratively with internal stakeholders as required, to ensure relevant information and advice is provided to support the Land &Planning and Construction and Projects Teams and wider business objectives.

* Represent Hyde with external stakeholders and other parties as required, ensuring third parties delivery in accordance with agreed standards and deadlines, having regard for resident satisfaction at all times.

* Maintain the necessary relevant Hyde records and systems Carry out all duties with due regard to Health & Safety legislation and policy

About you:
* Previous experience managing a team is essential
* You will have a great customer focus work ethic
* Strong leader who can motivate a team
* Naturally it goes without saying that you will have excellent communication skills
* Must have a good understanding of the build process and resolving technical issues
* Great time management skills and be able to prioritise deadlines.
* Proficient in Microsoft packages
* This role will require Nationwide travel throughout Hyde's portfolio, therefore you will need to have a clean driving license and have access to a car
* Ideally you will have a Housing/Construction and Customer Services background
* Competent in writing reports for Senior and key stakeholders
* You will have an up to date knowledge of technical and building regulations

What Hyde can offer you:
Hyde offers an excellent and unique Benefits package that can be adapted to suit each individual, such as the ability to work from home and other Hyde locations. We offer employees the opportunity to choose from a wide variety of benefits using our flexible benefits scheme (iFlex), which includes options around Childcare, Lease Car, Gym Membership, Eye care, and discounts with multiple retailers and many more. We also offer a number of substantial Core benefits including an impressive Pension Scheme.

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