Our client, based in Cardiff Bay, has a vacancy for an Associate Collector responsible for applying collection principles and techniques in the recovery of overdue receivables for both insured and uninsured transactions.
The successful candidate will play a key part in the Operations team, and will be responsible for the recovery of monies owed to clients in respect of credit insured transactions, bonds and of uninsured debts placed for collections. Managing your own portfolio of cases with a value of up to 10,000 EUR you will use your excellent communication skills to contact debtors directly by telephone, gaining their commitment to repay outstanding monies, agreeing appropriate repayment terms and arranging follow up communication to ensure successful recovery.
As well as the recovery of debt, you will also:
Communicate regularly with 3rd party debt collectors, legal representatives and/or administrators/receivers.
Maintain the day to day relationships with clients, debtors and 3rd parties using your knowledge to influence negotiate and provide recommended actions.
Assess the cost effectiveness of taking legal action and prepare suitable cases for transfer to the in house legal team or external parties
The successful candidate will have previous experience in debt collection or proven experience in telephony based service position. You will demonstrate strong communication skills both verbally and in writing and will use these to build relationships with debtors, clients and 3rd parties alike. In addition you will have the ability to prioritise your daily caseload and schedule tasks for completion as appropriate. As a self-starter with the ability to work well under pressure, you will thrive in a results driven team.
This is a rare opportunity to join an exceptional team, and potentially the start of a new, exciting career for the right candidate!