Commercial Lead Sales Manager

Recruiter
Thorn Baker
Location
Chesterfield
Salary
45000.0000
Posted
19 Mar 2017
Closes
18 Apr 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Thorn Baker are looking for a person to manage the Commercial Lead, to start asap.

Accountabilities
  • Deliver aftermarket business strategies, implement CBS plans, ensure on time delivery and customer service KPI’s.
  • Grow UK SOC to maximise Compressor aftermarket.
  • Manage SOC, sister company and ROW territories installed base sales growth.
  • Maintain visibility of short term (monthly) and long term sales projects by timely completion of appropriate sales reports/predictions.
  • Ensure accuracy of CRM prospects database through updating and validation of sales data.
  • Manage repair facility and field service team activities to maximise productivity and a positive customer experience
  • Develop and facilitate implementation of service programmes to create sustainable growth e.g. Long-term service agreements.
  • Lead development and revamp of retrofit programme where appropriate to maximise profitability.
  • Ensure compliance and business policies for all aftermarket activities.
  • Ensure resourcing of Aftermarket function is met through appropriate recruitment, training & development to achieve business objectives.
  • Develop key talent for aftermarket by identifying and exposing to new opportunities and supporting through development to meet objectives.
  • Establish Howden as a trusted advisor for our top 10 customers in 2017.
  • Proactively support the Aftermarket Director in development of the business strategy.
  • Collaborate with Business Units and manufacturing centres supporting connectivity and delivery of innovative spare parts programmes.
  • Maintain Health & Safety requirements being satisfied from initial proposal, through risk assessment, and in particular for customer site activities - encourage staff to be proactive in matters of health and safety and arrange appropriate training that for service staffs if needs are identified.
  • Develop & implement enhanced communication flow to ensure Associates are engaged to support delivery of Company objectives through Values-driven behaviours.
  • Interact and respond to all aspects of CBS supporting cost reduction, efficiency, delivery and Quality improvements.
  • Ensure adherence to company environmental, health and safety standards in compliance with company policies to ensure a safe working environment and the minimisation of environmental impact.

Skills, knowledge & behavioursEssential skills, knowledge & behaviours

  • Degree or HND / proven experience qualified
  • Broad and in depth knowledge of compression machinery and plant, application, operation and maintenance
  • Proven operational planning and execution skills with ability to translate strategy into delivery.
  • Demonstrable leadership ability in achieving & sustaining business success and development.
  • Proven ability to engage and manage relationships with major customers & internal contacts.
  • Reactive management and flexibility to meet daily challenges of dynamic aftermarket business
  • Strong interpersonal skills with proven ability in managing a remote team and proactive local facility
  • Excellent Communication Skills in domestic and international markets
Desirable skills, knowledge & behaviours
  • Previous experience in Managing teams within a service environment
  • Product knowledge of compressors or related rotating equipment

Complexity and creativity

  • A high degree of professionalism is essential when communicating with customers suppliers and colleagues
  • Ability to deal with demanding customers and meet their expectations whilst maintaining profitability for the business
Judgement and decisions
  • Negotiate and agree outcomes with end user as part of after market process.
  • Prioritise deliverables based on varying requirements of end user.
Contacts Internal
  • Directors
  • Spares Manager
  • Field Service Team
  • Renfrew Engineering and accounts
  • Customers
  • Suppliers
  • Embassies relating to Visa’s
External Travel
  • Extensive UK and International

Salary

45K + Bonus

For mre information please contact Francesca McCann at Thorn Baker on