Digital Project Manager

aigo FIND Ltd
19 Mar 2017
18 Apr 2017
Contract Type
Full Time

To project manage new and existing customer projects, ensuring all customers, team and stakeholders are effectively supported and kept regularly informed of progress through the production of detailed project plans, supportive documentation and project guidance using a range of communication methods.

To take ownership and management of projects to time, cost and quality constraints throughout the different elements of a project life cycle, whilst ensuring objectives are identified and met and to facilitate full realisation of benefits defined in the business case. This should be achieved by appropriate adherence to Prince2 project methodology and professional best practice.

The Project Manager role is appropriate for an experienced project manager, with responsibilities for multiple complex projects. Candidates with proven experience delivering multiple-product based solutions will be viewed favourably, but this is not essential.

  • Work with established internal processes to deliver multiple internal and external projects including recommendation and development of complimentary additional processes and procedures where necessary
  • Provide project plans and PIDs for all projects ensuring project change controls are established and adhered to
  • Ensure that realistic project, quality, and risk plans are proposed for projects and any sub-projects
  • Deliver strong stakeholder management through the creation and maintenance of positive stakeholder relationships, ensuring expectations and agreed objectives are met
  • Ensure benefits and objectives are fully identified within the business case and that these are fully met from the implementation of the change
  • Update the Project Lead on progress to date within project phase, highlighting any deviance to plan and detailing any risk and issues with delivery
  • Provide weekly/ad hoc reports and briefings on the status of all live and forecasted customer projects to all relevant parties
  • Ensure projects are formally closed and subsequently reviewed, with lessons learned captured and appropriate action taken

  • Lead the handover process to ensure all required details and documentation is collated and understood prior to customer implementation and distributed to relevant parties
  • Assess and specify customer development requirements to ensure an informed, controlled and effective method of escalation for development
  • Maintain effective financial and project progress, ensuring frequent revenue and cost tracking of customer requirements, with regular analysis and reporting as appropriate
  • Work closely with the Project Lead to assist with the efficient planning and booking of resource to support the efficient coordination of the Project Services team, whilst striving to meet the expectations of all customers
  • Ensure that resource plans are up to date and meet project needs, with tasks assigned appropriately to project personnel
  • Monitor the quality of services provided liaising directly with the Project Lead, providing timely and effective feedback
  • Organise and chair project meetings and project reviews for assigned projects
  • Proactively identify and manage all revenue generating opportunities, involving relevant parties
  • Organise and hold post client reviews ensuring all client requirements have been met, with effective feedback to all stakeholders and effective handover to relevant parties
  • Identify process and business improvement opportunities and where possible lead and implement initiatives to continuously improve the customer experience
  • Work closely with other Project Managers, department managers and relevant stakeholders, assisting with the evaluation, planning and implementation of processes, procedures and systems, ensuring procedures/processes are adhered to
  • Establish, build and maintain strong working relationships with all wider departments, customers and third parties, ensuring management of projects meets customer expectations
  • Take ownership of own personal development, ensuring project management skills and product knowledge is continuously improved
  • Apply and advise other team members on the appropriate adaptation of Prince2 methodology required to support project delivery
  • Any other reasonable request as directed by the Project Lead and Organisational Development
  • Knowledge of and experience of working with EPoS systems within hospitality is an advantage but not essential
  • Proven experience (5 years minimum) of Project Management or Prince2
  • Proven experience of process mapping, process or business improvement
  • Experience of working in a customer facing role
  • Experience of producing accurate and clear project documentation
  • Strong communication and presentation skills
  • Experience of multi-tasking
  • Ability to transfer strategic perspective into practicable and operational processes
  • Demonstrates a positive and confident approach to supporting business change
  • Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
  • Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
  • Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
  • Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
  • Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
  • Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.